FAQs

How can I cancel or change my order?

You can cancel or change your order by contacting Vicki on 01545 571130 between 10am and 4pm Monday – Saturday or by emailing vicki@caloncariad.co.uk.

All items listed on our website are in stock. In the rare event your order cannot be fulfilled, we will contact you using the contact details you provided when placing your order. You will be offered a full refund or an exchange to the same value.

When will my order by sent?

Items ordered before midday will be sent that day. Orders placed after midday will be sent the following day. All items are sent 1st class via Royal Mail.

What products can I return?

You can return any products from our online shop with the exception of briefs, hosiery (tights, holdups, ankle highs and knee highs) and accessories. Returned products will only be refunded if their original tags are still attached and the item has not been washed. We are currently unable to pay delivery charges for returned products. You will need to obtain proof of postage for all items that you return.

When can I return an item?

We only accept returns 14 days after arrival with you.

What is your returns address?

Returns can be sent to Calon Cariad, 24 Alban Square, Aberaeron, SA46 0AJ.

What if my item is faulty?

If you have received a faulty item from us, please send us back the item explaining what the problem is. You will be offered a full refund or an exchange to the same value.

Will my item be gift wrapped?

As standard, your purchase will arrive in our simple, pink acid free tissue, inside the outer packaging. We do not currently offer a gift wrapping service.

When will my order be delivered?

All UK orders placed Monday to Friday will be arrive in approximately 1-3 working days. We use Royal Mail and all orders are sent first class. Deliveries to Highlands and Islands will arrive within 5 days. Delivery to North America can be up to 10 days.

Can I order by telephone?

Yes you can. Simply give us a call on 01545 571130 between 10am and 4pm Monday to Saturday and we will be happy to process your order.

How much do you charge for delivery?

Whenever you put anything in your Calon Cariad basket you will see the delivery charges.
To the UK:
We charge £2.95 for low value and smaller items that can be posted in ‘large letter’ format. This includes non padded bras. For padded bras and larger items like nightdresses, we send them in ‘small parcel’ format and charge £3.95. For our largest items like dressing gowns we charge £6.95 to send in ‘large parcel’ format. A basket containing a value greater than £50 has no delivery charges.
To the US and Canada:
We charge £6.95 for large letters and small parcels. And £17.65 for large parcels.

What is Local Pickup?

Local pickup means that you can order online and we will set your order aside for you to collect from our shop in Aberaeron. As such, there are no delivery charges when you select local pickup. Items not picked up within 30 days will be placed back on our website for resale.

Do you send orders outside the UK?

We currently only send orders to the UK, USA and Canada. This may change in the future, but for now these are our only sales destinations.

I can’t find my size online

All sizes and colours of items listed on our site are in stock. Therefore if your size is not listed, it means we aren’t carrying that size in stock. Please give us a call to see if we’ll be ordering your size in the near future.